Dinstar DWG2008 Especificaciones descargar pdf (Pagina 50)

DWGSeriesGSM/CDMAVoIPGatewayUserManual

49

z Whencallingout,thecallee’sphoneshowswrongcallerID:

1)Askthecalleecheckswhetherthedeviceisfailureordevicebatterypowerislow

2)MakesurethecalleehasbeensubscribedcalledUserIDdisplayservice

3) If only part of the caller User ID with this

 problem, please contact the Te l e com Carrier to

identifytheproblem.



z whencallingin,thecalleralwayshearsabusytone

MakesureEnableDND(Do‐not‐Disturb)insystem

z suddeninterruptionduringacall

1)makesurewhetherishumanerrorcausedtheproblem

2)Makesurewiththeaccountbalanceorlackofdisruptioncausedthecalldisconnected

Makesurewhetherthereisinterferencewiththefaxtoneorequipmentbusytone,these

interferencemayleadtocallsdropped

4) Make sure whether the LAN equipment such as gateway or router fails, user can try to

restartthegatewayorrouter

z voicesingle‐pass,double‐barrieror

poorquality

1)Makesuretheequipmentisworkingproperlywithgroundedpower

2)Checkthedevicenetworkconnectionisinworkingstatus

3) Ask network administrators to open limitation with the equipment’s network 

communications(itisaspecialequipment,notafraidofvirusattacks);(2)trytoenablethe

equipment

 tunnel(through the WEB for Configuration, Also, please NOTE, open the

tunnel will impact voice quality, Please do not enable the tunnel as far as possible, refer

WEBConfigurationInterfaceDescriptionsection)

4)MakesuretheLANequipmentisworking,usercantrytorestartthegatewayorrouterto

solvetheproblem

5) Check whether there is more than one DINSTAR series products in LAN network: some

gateways or routers, processing network packet is vulnerable (for example, to multiple

network devices or the same protocol network communication, NAT allocated the same

conv ersion communications Channel). If there is such a case,

 suggest replacing a router or

specify each voice gateway with different LOCAL RTP PORT Channel (refer to the base WEB

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Dinstar DWG2008 Especificaciones Pagina 50